Privacy Policy

Who we are

Burst Beans Coffee ("Burst Beans," "we," "us") is a coffee shop at 95 Anderson Street, Retail B, Hackensack, NJ 07601. This Privacy Policy explains what personal information we collect when you visit burstbeanscoffee.com, shop our online store, order for pickup, book our Calm Booth, sign up for events, or visit the cafe, and how we use and protect it.

By using our website or services, you agree to the practices described here. If you have questions, reach us at coffee@burstbeanscoffee.com or 201-630-6477.

Information we collect

We collect only what we need to fill your orders, run our bookings and events, and stay in touch if you ask us to.

Information you give us directly

• Online store purchases (coffee beans, honey, syrups, brew equipment, affirmation cards): name, email, phone, shipping and billing address, and order details. Payments are processed securely by Dripos; we never see or store your full card number.

• Order-ahead and pickup: name, phone or email, and order details, collected through our ordering partner, Dripos.

• Calm Booth bookings: name, email, phone, and appointment time, collected through Calendly.

• Events and classes: name, email, and any details you share when registering or purchasing a ticket.

• Contact forms and email: name, email, and whatever you choose to include in your message.

• Email or text updates [confirm if offered]: email address or phone number, when you opt in.

Information collected automatically

When you browse our website, we and our service providers automatically collect device and usage information such as IP address, browser type, pages viewed, referring site, and approximate location. This is collected through cookies and similar technologies (see Cookies below).

In the cafe

If you pay in person, your payment is processed by Dripos, our point-of-sale provider. [If the cafe offers guest Wi-Fi that collects an email or uses a login page, note that here.]

Social media

If you interact with us on Instagram (@burstbeanscoffee) or tag us, we may see your public profile information. That information is governed by Instagram's own privacy policy.

How we use your information

• Process, fulfill, and ship orders, and prepare pickup orders

• Confirm, remind you of, and manage Calm Booth bookings and event registrations

• Respond to questions, feedback, and requests

• Send order confirmations and service messages

• Send marketing emails or texts, only if you opted in (you can unsubscribe anytime)

• Understand how our website is used so we can improve it

• Prevent fraud and keep our website secure

• Meet legal, tax, and accounting obligations

How we share your information

We do not sell your personal information. We share it only with service providers who help us run the business, and only as needed for them to do that work:

Service

What it does for us

Wix

Hosts our website

Dripos

Online ordering, pickup, and payment processing (online and in the cafe)

Calendly

Calm Booth booking and scheduling

Shipping carriers

Deliver online orders

[Email marketing platform, e.g. Wix Email Marketing or Mailchimp]

Sends newsletters to subscribers

[Analytics, e.g. Wix Analytics or Google Analytics]

Website traffic insights

Each provider handles your information under its own privacy policy. We may also disclose information if required by law, to protect our rights or our customers' safety, or as part of a sale or transfer of the business.

Cookies and tracking

Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. Some cookies are set by Wix, Dripos, and our analytics or advertising partners. You can block or delete cookies in your browser settings, though parts of the store may not work properly without them. Where available, you can also manage your choices through the cookie banner on our site.

How long we keep it

We keep personal information only as long as needed for the purposes above, including order history for tax and accounting records. Marketing contacts are kept until you unsubscribe or ask us to delete them.

How we protect it

We use reputable, secure providers and limit access to your information to people who need it to serve you. No website or online transmission is 100% secure, but we take reasonable steps to protect your data.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has shared information with us, contact us and we will delete it.

Your choices and rights

• Unsubscribe from marketing emails using the link in any email, or reply STOP to texts.

• Access, correct, or delete your information by emailing coffee@burstbeanscoffee.com. We may need to verify your identity before acting on your request.

• New Jersey residents: under New Jersey's consumer data privacy law, you may have the right to confirm whether we process your data, access it, correct it, delete it, get a copy, and opt out of targeted advertising, sale, or profiling. Email us to make a request, and we will respond within the time the law requires. If we deny your request, you may appeal by replying to our response.

• Residents of other states may have similar rights under their state's laws; contact us and we will honor requests as required.

Links to other sites

Our website links to services like Dripos, Calendly, and Instagram. We are not responsible for their privacy practices, so please review their policies.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version here and update the effective date at the top.

Contact us

Burst Beans Coffee
95 Anderson Street, Retail B, Hackensack, NJ 07601
coffee@burstbeanscoffee.com · 201-630-6477